How should one respond if a caller inquires about the cost of contact lenses?

Responding to a caller inquiring about the cost of contact lenses requires careful consideration of the context of the inquiry. The correct choice initiates a dialogue to clarify the relationship between the caller and the practice, which is essential for providing accurate information.

By asking if the caller is a patient, the practice can determine whether they have access to specific pricing, special offers, or additional services that might be available to current patients. This approach not only helps in providing tailored information based on the caller's status but also encourages a personalized response.

Understanding whether someone is already a patient can significantly influence the information shared regarding pricing, as established patients may qualify for discounts or prefer specific lenses that align with their previous purchases or prescriptions. This method prioritizes customer service and appropriateness in responding to inquiries.

The other options present information about pricing, but they lack the important step of verifying the caller's patient status, which is essential for giving the most accurate and relevant information.